Ejen Studio LLC · Last updated September 10, 2026
Refund & Cancellation Policy
This policy applies to all purchases on ejenstudio.com and is part of our Terms of Service. Last updated September 10, 2026.
Cancelling a subscription
Cancel at any time, no questions asked, from Manage subscription on the pricing page (Stripe billing portal) or by emailing create@ejenstudio.com from your account email. Cancellation stops the next renewal; your plan and remaining credits stay active until the end of the period you already paid for. Cancelling does not delete your account or your content.
Refunds on subscriptions
Because credits are a digital service consumed instantly, used credits are not refundable. If you have used none of the credits from your most recent payment, you may request a full refund of that payment within 7 days of the charge. Renewal charges follow the same rule. If we retire a paid capability during your billing period, or a repeated technical fault on our side prevents you from using the Service, we refund pro-rata or compensate in credits, at your choice.
Failed generations
If a generation fails because of a fault on our side or the model provider's side, its credits are returned to your wallet automatically — you do not need to ask. A request refused by the safety filter is not charged.
How to request a refund
Email create@ejenstudio.com from your account email with the date of the charge. We answer within 2 business days and process approved refunds within 5 business days; your bank may take 5–10 days to show the credit. Please contact us before opening a dispute with your bank — we resolve most cases the same day.
Your statutory rights
Nothing here limits refund or withdrawal rights you have under mandatory consumer law in your country, including Qatar's consumer protection law and the EU/UK 14-day right of withdrawal for digital content (which lapses once you start using the purchased credits at your request).